Training Services

Training is a key division of Qube that has a clear and ambitious mission statement “To make the skills of local workforce excel to world-class professional standards”. To ensure our clients reach such standards, we provide world-class training through affiliations and partnerships with a network of global/regional providers and accreditation bodies.

Qube offers a range of customized training and coaching programs. Training topics can be presented for all skill levels from basic to advance. We offer a wide range of professional training courses, led and performed by leading instructors in the country and regionally recognized speakers.

Project Management Professional Lean Six Sigma Setting Performance Measures Customer Service Soft Skills Topics

Project Management Professional

This program is designed to provide professionals and individuals with the practical concepts and skills of the project management discipline in order to ensure the success of managing individual projects within non-governmental organizations effectively and efficiently.

On completion of the module, participants will be able to:

Understand project management methodology, lifecycle., and key processes.
Perform the duties of projects initiation, planning, execution, and closure in an effective way.
Control and monitor the execution of projects successfully so that project goals are delivered within the planned timing, cost, quality and scope.
Demonstrate sufficient knowledge to appropriately apply a methodology to projects that will help achieve deliverables efficiently and successfully.

Lean Six Sigma

This program is designed to help participants understand the technical aspects required for identifying, mapping, analyzing, and continuously improving key business processes using Lean Six Sigma tactics and approach.

On completion of the module, participants will be able to:

Understand work as end to end process (from the customer’s perspective) as opposed to managing the work functionally.
Define and design work processes in relation to customer’s view and purpose.
Identify process waste, inefficiency, and constraints impacting the flow of work.
Understand how to respond efficiently to business and customer demands.
Understand how current thinking about the work, the people who do the work, and the way the work is done could be redesigned to achieve the desired improvements.

Setting Performance Measures

This program helps participants understand the technical aspects required for identifying, setting, and continuously measuring key performance indicators that result in enhancing the performance of processes, services, and even the entire organizations.

On completion of the module, participants will be able to:

Describe and illustrate how measures drive behavior and condition performance.
Analyze the consequences on performance of using traditional measures.
Understand the what and why of current system performance.
Understand and explain variation and identify the difference between the two causes of variation: common and special causes.
Describe the concept of process capability and its application to organizational performance.
Determine which of your current measures are needed, which should be used differently and what new measures you need to guide improvement in your own organization.

Customer Service

This program helps participants understand the conceptual and technical aspects required for measuring and improving the quality of services and customer satisfaction delivered by their organizations. On completion of this module, participants will be able to:

Demonstrate an understanding of the characteristics of service and service quality, and its strategic nature in a business context.
Identify and understand what matters to your customers.
Understand the role to be played by quality management systems in achieving and improving service quality.
Understand how to identify and measure key features relating to the design, delivery and improvement of service quality.

Soft Skills Topics

Time Management Skills.
Effective Communicating Skills.
Creative Thinking (Quality Tools and Techniques, SPC).
Decision Making Tools and Techniques.

Training Services

Project Management Professional

Lean Six Sigma

Setting Performance Measures

Customer Service

Soft Skills Topics

Your Partner to Excellence

Qube Center

Where to find us

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