Consulting Services
Our consulting services cover a wide range of areas including:
- Quality Management.
- Process Improvement.
- Project Management.
- Customer Service.
Quality Management
We help organizations to set milestones on their journey to excellence through the adaptation and application of the quality and business excellence model. As a result, organizations and their teams can assess their organizational capabilities through structured techniques and tools, find external references and benchmarks, and identify areas for improvement for future development actions.
In this context, we work closely with our clients to design and implement business excellence models that meet the international standards such as:
- EFQM Model – European Foundation for Quality Management.
- ISO 9001 Quality Management System.
- ISO/IEC 20000-1 – IT service management quality.
Process Improvement
We help organizations change from command and control to a systems approach enhancing the design and flow of work. The consequences are improved processes, at lower costs and improved morale as a starting step for a total quality management.
In this context, we adopt practical methods for defining, analyzing and improving processes using Lean Six Sigma tactics and systems approach. We avoid the pitfall of thinking that procedures are processes through ensuring processes are defined end-to-end from the outside-in rather than top-down; measuring before mapping to identify value work and waste; and establishing the conditions needed to ensure that processes are improved continuously.
Project Management
Project Management Office Setup, Evaluation, and Staffing, Setting up a PMO brings immense benefits to organizations. This is why there is a noticeable growing trend worldwide and in the Middle East for companies to launch such endeavors. However, a lack of experience within organizations and even in the project management industry as a whole pauses difficult challenges in the face of PMO initiatives.
We help organizations in this context through different services that include PMO definition, setup, evaluation, and staffing. Those services are designed to offer a complete turn-key solution in addition to after-launch services to insure continuity and sustainability.
Customer Service Excellence
Service quality and customer service are among the most challenged topics across organizations, both in the public and private sectors. Indeed, this represents every organisation’s sole purpose, is at the heart of every mission statement, and is the ultimate goal of any strategies put in place.
We help our clients to establish systems and tactical approach for measuring and evaluating service quality according to customers’ perspective, and to translate these models into measures of what an organization must do to meet or exceed customer expectations.
Your Partner to Excellence
